Refund policy

Printed books: returns and refunds

For a UK online order, you can tell us you wish to cancel within 14 days after receiving your books, then return them within a further 14 days. Email contact@papermoonstories.com with your order number and a clear cancellation statement. We will provide the return address and instructions. Please do not send returns to the printer without these instructions.

You pay the return postage for a change-of-mind return. We refund the books and the original standard delivery charge within 14 days after receiving the return, or evidence that you sent it. Extra charges for an upgraded delivery service are not refundable. We may make a deduction for diminished value caused by handling beyond what is needed to inspect the book.

If a book is faulty, damaged or incorrect, contact us promptly with your order number and a description; photographs help us investigate. We will arrange an appropriate remedy and cover necessary return postage. Your statutory rights are unaffected. Standard books printed after you order are not treated as personalised products.

Ebooks and digital downloads

Each Yusuf ebook purchase includes EPUB and PDF. Download links are emailed immediately after successful payment; there is no physical delivery or return postage.

Before purchase, we ask you to agree to immediate digital access and acknowledge that your 14-day right to cancel ends when supply begins. If you have not given that consent and acknowledgement, your statutory cancellation rights remain. Contact contact@papermoonstories.com with your order number for cancellation or download help.

If digital content is faulty, incorrect or not as described, contact us so we can provide the appropriate remedy. Your statutory rights are unaffected. Any rights that must apply in your country remain in force.